Online reviews are extremely important for businesses. We all use them as a point of reference. If we want to go out for dinner, we won’t pick the restaurant that only has “two stars.” With direct access to anecdotes of other customers’ personal experiences, it’s easy to make quick judgments and decide where you do and do not want to go.
This doesn’t just apply for restaurants or products you want to buy online. This concept is applied to everything we choose, including but not limited to our legal representation.
Attorneys often see their clients at some of the worst times of their lives. Wolf & Shore, LLC primarily deals with family law related matters, and those cases come equipped with extreme tension and lots of different emotions.
Our office guarantees that you will be heard, respected, and represented zealously. However, we can never guarantee the outcome of a case. Everyone wants to “win,” but that term means different things to different people.
Sometimes, when a client doesn’t feel as though they’ve “won” it can generate more tension and more emotional responses. This can often lead to lashing out in reviews, which can greatly impact a law office. Negative reviews can significantly affect a firm’s reputation, and it is unfortunate that one person (or even a few people), may feel the need to try to hinder an attorney’s career. Negative reviews can devastate any small business.
Law offices, and Wolf & Shore, LLC included, are usually unable to respond to any negative reviews. Responding can lead to issues with confidentiality, and may just add more fuel to the fire. When negative reviews are posted, a firm’s reputation is put on the line and the office has no avenue to share their side of the story.
All of the above-mentioned points on negative reviews tie into why every law office encourages their clients to leave positive reviews. Our firm works hard to make sure that our clients can rely on us to get the job done. We pride ourselves on our Client Testimonials, which you can see on our website. Check out the full list here.